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Artificial Intelligence is reshaping how businesses operate – from communication and documentation to decision-making, team collaboration, and process improvement. Claude AI, developed by Anthropic, stands out among AI tools for its nuanced reasoning, long-context understanding, and ability to handle complex business tasks with precision and clarity.
This 2-day intensive programme is purpose-built for working professionals across all industries who want to harness Claude AI as a daily productivity partner. Participants will move from understanding Claude’s capabilities to applying it across real workplace workflows: business writing, reporting, SOPs, data analysis, team collaboration, and an introduction to Claude Code for business automation possibilities.
Every module is designed around hands-on practice. Participants will work on tasks relevant to their own roles and industries throughout the training – ensuring immediate, practical application of every skill learned.
Programme Benefits
By the end of this programme, participants will be able to:
- Master Claude AI Fundamentals
Understand Claude’s capabilities, strengths, and business use cases compared to ChatGPT, Gemini, and Copilot
- Apply the RCTF Framework
Construct precise, work-ready AI prompts using the Role–Context–Task–Format methodology
- Set Up Claude Projects
Organise work by department, client, or initiative with custom instructions and knowledge bases
- Generate Business Artifacts
Create polished deliverables such as reports, tables, and visual content directly within Claude
- Collaborate with Cowork
Manage team projects, shared documents, and collaborative workflows using Claude Cowork
- Produce Real Business Outputs
Draft emails, reports, SOPs, proposals, and department-specific documents using Claude AI
- Hands-On Practicum
Complete an AI-assisted business practicum using tasks from your own role and industry
- Claude Code Awareness
Understand what Claude Code is and identify business tasks suited for future automation
Key Content
Day 1
Time : 9.00am – 5.00pm
Break : 10:15am – 10:30am / 3:15pm – 3:30pm
Lunch : 1.00pm – 2.00pm
- What is Claude AI? - Architecture, strengths, and philosophy vs ChatGPT, Gemini, Copilot
- Claude interface walkthrough - Conversations, document uploads, and memory
- Claude Projects - Setting up dedicated workspaces with custom instructions, knowledge bases, and shared context for different departments, clients, or initiatives
- Claude Artifacts - Generating standalone outputs such as documents, tables, code, and visual content directly within Claude for immediate use
- Business use case landscape - Writing, analysis, summarisation, reporting, communication, Q&A
- Understanding Claude's long-context capability - Why it handles lengthy documents, reports, and policies better
- Limitations and responsible AI use in business contexts - Hallucinations, confidentiality, data sensitivity, ethics
- Setting up Claude.ai - Account, Claude Pro overview, and connecting to workplace workflows
- Tool Comparison Exercise - Submit the same business task to Claude, ChatGPT, and Gemini; compare output quality and depth
- Interface Scavenger Hunt - Locate and test key Claude features including Projects and Artifacts
- Project Setup Exercise - Create a Claude Project for your department or role; configure custom instructions and upload reference documents
- Use Case Mapping - List 3 tasks from your current job role and map them to Claude capabilities
- Explain Claude's capabilities and differentiate it from other AI tools
- Navigate the Claude interface confidently, including Projects and Artifacts
- Set up a Claude Project with custom instructions relevant to your role
- Identify at least 5 high-value business use cases for Claude in your own role
- Apply responsible AI practices within a professional business context
- The RCTF Framework explained - Role, Context, Task, Format
- Why vague prompts produce vague outputs - Common prompting mistakes in the workplace
- Role setting - Instructing Claude to act as a business analyst, HR advisor, operations specialist, or management consultant
- Context depth - Providing background, scope, and constraints for precise outputs
- Task clarity - Structuring requests for analysis, summary, generation, and critique
- Format control - Tables, bullet points, structured reports, email formats, SOP templates
- Iterative prompting - Refining outputs through follow-up instructions
- Prompt chaining - Linking multiple prompts to build complex business deliverables step by step
- RCTF Prompt Builder - Rewrite 3 weak prompts into full RCTF-structured prompts; group comparison and critique
- Business Scenario Prompting - Construct and test prompts for 5 workplace scenarios (executive summary writing, policy drafting, meeting minutes, performance review input, vendor evaluation)
- Prompt Chain Challenge - In pairs, build a 3-step prompt chain to produce a structured business report
- Construct well-structured workplace prompts using the RCTF Framework
- Demonstrate iterative prompting to refine and improve Claude outputs
- Apply prompt chaining to produce multi-step business deliverables
- Evaluate prompt quality and identify areas for improvement
- What is Claude Cowork? - Features, workspace structure, and team collaboration model
- Setting up a Cowork business project - Naming conventions, document organisation, shared context
- Uploading and working with business documents - PDFs, reports, spreadsheets, policies, and reference files
- Shared prompting context - How team members can build on each other's Claude conversations
- Use cases for business teams - Report compilation, collaborative proposal drafting, meeting summaries, project documentation
- Managing multiple business projects simultaneously in Cowork
- Best practices - Prompt documentation, version control awareness, and team workflows
- Cowork Setup Workshop - Set up a shared Cowork project, upload a sample business document, and extract key insights collaboratively
- Team Report Simulation - In groups of 3–4, divide sections of a business report; each drafts their section using Claude, then combines outputs into a unified document
- Business Workflow Design - Each group designs a step-by-step Cowork workflow for one recurring workplace task and presents it
- Set up and structure a Claude Cowork project for a business team
- Upload, organise, and interrogate business documents within a shared workspace
- Demonstrate how Cowork supports collaborative workplace tasks
- Design a basic team workflow using Claude Cowork features
Day 2
Time : 9.00am – 5.00pm
Break : 10:15am – 10:30am / 3:15pm – 3:30pm
Lunch : 1.00pm – 2.00pm
- Using Claude for professional email drafting - Internal communications, client correspondence, escalations
- Report and proposal writing - Executive summaries, project proposals, management reports
- SOP and policy document creation - Standard operating procedures, guidelines, checklists
- AI-assisted editing and proofreading - Grammar, clarity, coherence, and professional tone
- Rewriting and paraphrasing for different audiences - Management, clients, regulators, staff
- Department-specific applications:
- HR: Job descriptions, onboarding materials, performance review templates, policy updates
- Manufacturing: SOPs, incident reports, quality checklists, shift handover notes
- Finance: Analysis narratives, budget summaries, audit documentation
- Marketing: Content briefs, campaign copy, strategy summaries
- Operations: Process documentation, vendor communications, logistics summaries
- Data analysis support - Summarising spreadsheet data, identifying trends, generating narrative insights
- Using Claude Artifacts for business outputs - Generating polished documents, tables, visual content, and interactive deliverables directly within Claude for immediate download and sharing
- Professional integrity and ethical AI use - What is acceptable, what crosses the line
- Business Writing Sprint - Select one real workplace document; use RCTF prompting to generate a first draft; peer review and refine
- Executive Summary Challenge - Paste lengthy business report or meeting notes; Claude produces a concise executive summary; evaluate for accuracy and tone
- Artifacts in Action - Generate a business Artifact (formatted report, comparison table, or project brief) and explore how to edit, iterate, and export it
- Department Task Showcase - Each participant selects a department-specific task, builds a prompt, generates output, and shares with the group
- Use Claude to draft key business documents including emails, reports, SOPs, and proposals
- Apply AI-assisted editing to improve clarity and professional tone
- Create and export Claude Artifacts for polished business deliverables
- Generate department-specific outputs tailored to HR, manufacturing, finance, marketing, or operations
- Articulate the ethical boundaries of AI use in professional business contexts
- Individual and group business prompting using RCTF and iterative refinement
- Applying Claude Cowork to a live team business task
- Business writing practicum - Real documents, reports, or communications using own workplace tasks
- Peer sharing - Present one Claude output from your own work and receive group feedback
- What is Claude Code? - Definition, how it works, and how it differs from conversational Claude
- Business automation use cases - Data processing, document formatting, batch report generation, recurring task automation
- No-code vs low-code entry points - How non-technical professionals can engage with Claude Code
- Individual Practicum - Work on your own workplace task using Claude; minimum deliverable: one complete AI-assisted output
- Cowork Team Task - Collaborate on a shared business task in Claude Cowork; each group presents their process and output
- Peer Showcase - Share one output from your practicum; structured feedback on prompt quality and usefulness
- Personal Prompt Library - Document your 5 best prompts for post-training reference
- Claude Code Live Demo - Trainer demonstrates Claude Code performing a business automation task; participants identify use cases
- Independently apply Claude to a real workplace task from start to a usable output
- Demonstrate the full RCTF workflow on your own business task
- Give and receive constructive peer feedback on AI-assisted business outputs
- Explain what Claude Code is and identify at least 3 business tasks suited for automation
Who Should Attend
This programme is designed for working professionals across all industries and departments who want to leverage Claude AI to improve daily productivity, communication, and decision-making.
- Managers and team leaders responsible for reporting, planning, and team communication
- HR professionals handling recruitment, policy drafting, onboarding, and employee documentation
- Operations and manufacturing staff managing SOPs, process documentation, quality checklists, and shift reporting
- Finance and accounting professionals preparing analysis summaries, audit documentation, and budget narratives
- Marketing and communications teams producing content, strategy briefs, and campaign materials
- Administrative and executive support staff managing correspondence, meeting summaries, and internal documentation
- Project managers coordinating deliverables, stakeholder updates, and project documentation
- Any professional who writes, analyses, or communicates as part of their daily work
Prerequisites
- No prior AI or technical experience required
- A laptop with internet access
- A Claude AI account (free or Pro) – setup guidance provided before training
METHODOLOGY
Ommtech’s signature 20-50-20-10 delivery model – designed to maximise practical retention over passive learning.
- 20% Conceptual Input Trainer-led explanations, frameworks, and context-setting
- 50% Guided Practice Step-by-step hands-on exercises and structured prompting practice
- 20% Open Practicum Apply skills to your own workplace tasks with trainer coaching
- 10% Reflection & Q&A Group debrief, knowledge consolidation, and open discussion
Available Formats
- In-House Corporate Training
Customised for your organisation – up to 25 participants. Tailored to your industry, department workflows, and specific business documents. Delivered at your premises anywhere in Malaysia. - Public Training Open-enrolment sessions for individual professionals. Check upcoming dates or contact Ommtech to register your interest.
Frequently Asked Questions
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What is the Claude AI for Workplace Productivity training by Ommtech?
This is a 2-day, HRD Corp claimable, hands-on training programme by Ommtech Digital Marketing Academy that teaches working professionals how to use Claude AI as a daily productivity partner. Participants learn the RCTF Prompting Framework, Claude Projects, Claude Artifacts, and Claude Cowork to improve business writing, reporting, SOPs, data analysis, and team collaboration across all departments.
Who should attend this Claude AI training?
This programme is designed for working professionals across all industries — managers, HR professionals, operations and manufacturing staff, finance and accounting teams, marketing and communications teams, administrative staff, and project managers. No prior AI or technical experience is required.
Is this Claude AI training HRD Corp claimable?
Yes. This training is 100% HRD Corp claimable. Ommtech Digital Marketing Academy is an HRD Corp-approved training provider in Malaysia. Employers can submit claims through the HRD Corp e-TRiS portal, and Ommtech provides full documentation support.
What is the RCTF Prompting Framework taught in this course?
RCTF stands for Role, Context, Task, Format — Ommtech’s signature prompting methodology. It provides a consistent, repeatable structure for crafting precise AI prompts that produce high-quality, work-ready outputs. Participants practise applying RCTF across business scenarios including email drafting, report writing, SOP creation, and data analysis.
Do I need coding or technical experience to join this Claude AI course?
No coding or technical experience is required. Claude AI uses a conversational interface that is accessible to all professionals. The programme follows Ommtech’s 20-50-20-10 delivery model — 50% guided hands-on practice with step-by-step instructions suitable for complete beginners.
What is the difference between Claude AI and ChatGPT?
Claude AI, developed by Anthropic, is known for its nuanced reasoning, long-context understanding, and ability to handle complex documents with precision. Module 1 includes a direct comparison exercise where participants submit the same business task to Claude, ChatGPT, and Gemini to evaluate output quality. The programme focuses exclusively on mastering Claude AI for workplace productivity.
What are Claude Projects, Artifacts, and Cowork?
Claude Projects allow users to create dedicated workspaces with custom instructions, knowledge bases, and shared context for different departments or initiatives. Claude Artifacts generate standalone outputs like documents, tables, and visual content directly within Claude. Claude Cowork enables team collaboration with shared prompting context and document management. All three features are covered hands-on in this programme.
What will I be able to do after completing this training?
Participants will be able to use Claude AI to draft professional emails, reports, SOPs, and proposals; set up Claude Projects for their department; generate polished Artifacts for business deliverables; collaborate with team members using Cowork; apply the RCTF Framework independently; and identify business tasks suited for automation with Claude Code.
Is this training available as in-house corporate training?
Yes. Ommtech offers this programme as both a public session and a fully customised in-house corporate training programme for up to 25 participants. In-house sessions can be tailored to your organisation’s specific workflows and industry needs. Contact Ommtech at sales@ommtech.com.my or call 016 202 4852 to request a corporate programme.
What do participants need to bring to this training?
Participants need a laptop with internet access and a Claude AI account (free or Pro). Setup guidance will be provided before the training. All training materials, exercises, and prompt templates are provided by Ommtech.