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As organisations increasingly adopt artificial intelligence, employees need more than a basic understanding of AI tools. They need practical skills to communicate effectively, analyse information, organise knowledge, create high-quality business outputs and improve workplace productivity responsibly.
Claude for Business is a two-day, hands-on programme designed to help managers, executives, supervisors, administrative professionals and knowledge workers apply Claude AI to real business tasks. Through live demonstrations, guided practice and practical workplace exercises, participants learn how to use Claude to improve communication, business analysis, document creation, collaboration and decision
support.
The programme emphasises immediate workplace application by enabling participants to practise with realistic business scenarios before applying the same techniques, workflows and best practices to their own organisational context.
Programme Benefits
By the end of this programme, participants will be able to:
- Use Claude AI confidently and responsibly across common workplace tasks.
- Apply the RCTF Framework and 4R Refinement Loop to improve AI outputs.
- Organise business knowledge using Projects, Artifacts and workspace features.
- Create professional emails, reports, executive summaries and proposals.
- Analyse Excel, CSV and PDF information to generate management insights.
- Develop presentation-ready visuals, one-page summaries and diagrams.
- Apply Claude Code to accelerate file-based work and reporting tasks.
- Integrate multiple Claude capabilities into an end-to-end business solution.
- Develop a practical 30-day AI adoption and productivity improvement plan
Key Content
Day 1
Time : 9.00am – 5.00pm
Break : 10:15am – 10:30am / 3:15pm – 3:30pm
Lunch : 1.00pm – 2.00pm
Build a practical understanding of Claude AI, its workplace value and the principles required for responsible business use.
- Introduction to Generative AI
- Understanding the Claude ecosystem
- Claude compared with ChatGPT, Gemini and Copilot
- Claude interface and core features
- Claude Free and Pro overview
- Responsible AI, PDPA and data governance
- Business applications across departments
AI Opportunity Mapping – Identify high-value AI opportunities across different business functions and prioritise practical use cases relevant to participants' own roles and organisational context.
Learning Outcomes- Explain the role of Claude AI in the modern workplace.
- Differentiate Claude from other leading AI platforms.
- Navigate Claude confidently for common business tasks.
- Identify workplace opportunities suitable for Claude AI.
- Apply responsible AI and data governance principles when handling business information.
Develop reliable prompting skills early so participants can apply them throughout every subsequent module.
- RCTF Framework: Role, Context, Task and Format
- Structuring effective workplace prompts
- 4R Refinement Loop
- Prompt chaining for multi-step work
- Evaluating AI responses
- Building a reusable workplace prompt library
RCTF Prompt Challenge – Improve weak workplace prompts, complete a guided prompt chain and adapt one prompt to a real business task relevant to participants' own organisational context.
Learning Outcomes- Apply the RCTF Framework to workplace prompts.
- Improve AI responses through structured refinement.
- Develop prompt chains for multi-step business tasks.
- Evaluate outputs for relevance, accuracy and usability.
- Create reusable prompts for daily workplace use.
Organise business knowledge and reusable work within a connected Claude workspace rather than relying only on isolated chats.
- Claude Projects
- Artifacts for reusable business outputs
- Memory and work continuity
- Claude Cowork introduction
- Knowledge organisation and collaboration practices
- Claude in workplace tools: connected knowledge sources, documents, spreadsheets and integration overview
Workspace Build – Create a structured Claude Project, organise relevant business references and produce one reusable Artifact. Memory, Cowork and connected workplace features are demonstrated by the trainer.
Learning Outcomes- Organise business knowledge using Claude Projects.
- Create reusable business assets using Artifacts.
- Apply workspace practices that improve work continuity.
- Explain how Claude can support connected workplace tools and knowledge sources.
- Structure a practical departmental workspace
Apply prompting and workspace skills to produce clear, professional and businessready communication.
- Professional emails
- Business reports
- Executive summaries
- Business proposals
- Editing, proofreading, tone and audience refinement integrated throughout
Business Communication Sprint – Create professional business documents based on realistic workplace scenarios, then refine one of your own workplace documents using the RCTF Framework and the 4R Refinement Loop.
Learning Outcomes- Produce professional workplace documents using Claude.
- Improve clarity, structure and tone in business communication.
- Adapt content for different audiences and purposes.
- Review and refine AI-generated documents before workplace use.
Day 2
Time : 9.00am – 5.00pm
Break : 10:15am – 10:30am / 3:15pm – 3:30pm
Lunch : 1.00pm – 2.00pm
Transform business files and reports into clear findings, management insights and evidence-based recommendations.
- Excel and CSV analysis
- PDF and business report analysis
- Data quality checks and responsible file handling
- Trend and performance analysis
- Root cause analysis
- Executive insight and recommendation development
- Interpreting and presenting data visualisations
Data Intelligence Lab – Analyse a business dataset or report, identify key findings, uncover trends, risks and opportunities, and prepare evidence-based management recommendations. Participants may also use anonymised data from their own organisation where appropriate.
Learning Outcomes- Analyse business datasets and reports using Claude.
- Interpret trends, patterns and business performance.
- Identify causes, risks and opportunities supported by available data.
- Generate actionable business insights.
- Develop evidence-based management recommendations.
Convert business information into clear, polished and presentation-ready visual outputs.
- Presentation visuals
- Executive infographics
- Proposal covers
- One-page business summaries
- Business diagrams and process visuals
Business Visual Challenge – Transform business information into a presentationready visual, infographic or one-page summary, then create a visual asset relevant to your own organisational context.
Learning Outcomes- Create professional business visuals using Claude Design.
- Convert complex information into clear visual communication.
- Develop presentation-ready business assets.
- Select appropriate visual formats for different business purposes.
Use natural-language instructions to accelerate file-based business work and create simple, practical business solutions.
- Introduction to Claude Code
- Claude Chat compared with Claude Code
- File-based workflow acceleration
- Spreadsheet processing and data cleaning
- Report generation
- Dashboard creation
- Simple internal business tools
Guided Claude Code Productivity Lab – Clean data, generate a basic report or create a simple internal business tool using natural-language instructions.
Learning Outcomes- Apply Claude Code to accelerate a common business task.
- Generate a simple business solution using natural-language instructions.
- Process and improve structured business files.
- Create a basic report, dashboard or internal tool.
- Identify suitable workplace opportunities for Claude Code.
Integrate the knowledge and skills developed throughout the programme to apply Claude AI confidently and responsibly in everyday business workflows.
- Bringing together the complete Claude workflow
- Applying Claude across common business tasks
- Identifying workplace productivity opportunities
- AI adoption best practices
- Developing a practical 30-day AI implementation plan
- Reflection, action planning and group discussion
Business Transformation Challenge – Review an integrated business scenario, identify practical opportunities to improve productivity using Claude AI, then develop a simple 30-day AI implementation plan for your own workplace.
Learning Outcomes- Integrate Claude AI into common workplace tasks and business workflows.
- Identify practical opportunities to improve workplace productivity using Claude AI.
- Apply the knowledge and skills developed throughout the programme to their own organisational context.
- Develop a practical 30-day AI implementation plan for workplace application.
Who Should Attend
- Managers, executives, supervisors and team leaders
- Administrative and support professionals
- Personnel from HR, finance, marketing, sales, operations and customer service
- Knowledge workers seeking practical AI productivity skills
METHODOLOGY
Hands-on, scenario-based corporate workshop with live demonstrations, guided exercises, business discussions, reflection and workplace application.
- Explain
- Live Demo
- Guided Practices
- Business Discussion
- Reflection & Application
CERTIFICATION
Participants who complete the programme will receive a Certificate of Attendance issued by Ommtech Digital Marketing Academy Sdn. Bhd.
Frequently Asked Questions
What is the Claude for Business training by Ommtech?
Claude for Business is a 2-day, HRD Corp claimable, hands-on training programme by Ommtech Digital Marketing Academy that teaches working professionals how to apply Claude AI to real business tasks. Across eight modules, participants learn the RCTF Framework and 4R Refinement Loop, organise work with Claude Projects and Artifacts, produce professional business documents, analyse Excel, CSV and PDF information, create business visuals with Claude Design, and use Claude Code for file-based productivity tasks.
Who should attend this Claude AI training?
This programme is designed for managers, executives, supervisors and team leaders; administrative and support professionals; personnel from HR, finance, marketing, sales, operations and customer service; and knowledge workers seeking practical AI productivity skills. No prior AI or technical experience is required.
Is this Claude AI training HRD Corp claimable?
Yes. This training is 100% HRD Corp claimable. Ommtech Digital Marketing Academy is an HRD Corp-approved training provider in Malaysia. Employers can submit claims through the HRD Corp e-TRiS portal, and Ommtech provides full documentation support.
What is the RCTF Prompting Framework taught in this course?
RCTF stands for Role, Context, Task, Format — Ommtech’s signature prompting methodology. It provides a consistent, repeatable structure for crafting precise AI prompts that produce work-ready outputs. Participants practise RCTF together with the 4R Refinement Loop across business scenarios including emails, reports, executive summaries, proposals and data analysis.
Do I need coding or technical experience to join this Claude AI course?
No coding or technical experience is required. Claude AI uses a conversational interface that is accessible to all professionals. Module 7 introduces Claude Code through a guided lab in which participants work entirely with natural-language instructions, so no programming knowledge is needed. The programme follows Ommtech’s 20-50-20-10 delivery model — 50% guided hands-on practice with step-by-step instructions suitable for complete beginners.
What is the difference between Claude AI and ChatGPT?
Claude AI, developed by Anthropic, is known for strong reasoning, long-document handling and natural business writing. Module 1 compares Claude with ChatGPT, Gemini and Copilot so participants understand where each platform fits, before the rest of the programme focuses on applying Claude to workplace tasks.
What are Claude Projects, Artifacts, and Cowork?
Claude Projects are dedicated workspaces with custom instructions and reference files for a department or initiative. Artifacts are standalone outputs, such as documents, tables and visuals, that Claude creates and that can be reused and refined. Claude Cowork is Anthropic’s desktop app for delegating multi-step work to Claude across files and applications. In Module 3, participants build a Claude Project and create a reusable Artifact hands-on, while Memory, Cowork and connected workplace features are demonstrated by the trainer.
What will I be able to do after completing this training?
Participants will be able to apply the RCTF Framework and 4R Refinement Loop; organise business knowledge with Claude Projects and Artifacts; create professional emails, reports, executive summaries and proposals; analyse Excel, CSV and PDF information for management insights; produce presentation-ready visuals with Claude Design; use Claude Code to speed up file-based reporting tasks; and develop a practical 30-day AI adoption plan for their own workplace.
Is this training available as in-house corporate training?
Yes. Ommtech offers this programme as both a public session and a fully customised in-house corporate training programme for up to 25 participants. In-house sessions can be tailored to your organisation’s specific workflows and industry needs. Contact Ommtech at sales@ommtech.com.my or call 016 202 4852 to request a corporate programme.
What do participants need to bring to this training?
Participants need a laptop with internet access and an active Claude Pro account. Claude Pro is required for the programme’s hands-on exercises, including the Claude Code lab in Module 7. Setup guidance will be provided before the training. All training materials, exercises, and prompt templates are provided by Ommtech.